mm9 · Privacy Policy

mm9 Privacy Protection Policy

This policy clearly explains how we collect, use, and protect your personal information.

Last updated: 30 October 2026

Purpose of the Policy

The trust of mm9 players is the foundation of our platform. This Privacy Policy ("Policy") clearly explains what personal information we collect, why we collect it, how we store it, and how we handle it with third parties whenever you use the mm9 website (mm9.surf) and related services.

By reading this policy and continuing to use mm9 services, you are considered to have agreed to the data processing practices described here. This policy may be updated at any time, and any changes will be reflected on this page.

For privacy-related questions, you can contact us at [email protected]. You can also reach us in Burmese via 24/7 Live Chat.

Types of Information Collected

Section 1

Information You Provide Directly

We may collect the following information from you when you open an account, make a deposit, or use our services on mm9—

Registration information: username, email address, phone number
Verification information: national ID card and similar registration documents
Financial information: payment details related to KBZPay, Wave Money, AYA Pay, CB Pay
Communication records: messages saved from contacts made via Live Chat and email

Section 2

Technical Information Collected Automatically

When you visit the website, the system automatically collects certain technical information—

IP address and connection details
Browser type and version
Mobile device information (model, OS version)
Cookies and similar tracking technologies
Pages visited and time spent records
Referral URL (the link you came from)

Purposes for Using Your Information

Section 3

Service Delivery

mm9 uses the personal information collected for the following purposes—

To create and manage your account
To verify and process deposit / withdrawal requests
To manage gaming history and financial transactions
To provide 24/7 Live Chat and email customer support
To maintain platform security and prevent unauthorized activity

Section 4

Identity Verification and Safety

To create a safe gaming environment on the platform—

To verify user age (21+ years)
To prevent money laundering
To detect and prevent fraud
To enforce responsible gaming policies

Section 5

Communications and Notifications

Your contact information may be used for the following purposes—

To notify you of service changes and policy updates
To send payment verification confirmations
To send account security alerts
To send mm9 bonus and promotion information (if you have agreed to receive it)

If you wish to stop receiving marketing communications, contact us at [email protected].

Cookies and Tracking Technologies

Section 6

Use of Cookies

The mm9 website uses cookies to improve your personal gaming experience and to keep the website running smoothly. Cookies are small text files stored in your browser—

Essential Cookies: Required for the website to function properly
Functional Cookies: To save your login session, language preference, and player settings
Analytics Cookies: To understand how the website is used and make improvements

You can block cookies through your browser settings, but please note that some services may be affected.

Sharing Information with Third Parties

Section 7

Who We Share With

mm9 does not sell your personal information to any company. It may only be shared in the following cases—

Service Providers: Payment processing, KYC (Know Your Customer) verification, and technology service companies — these companies receive data access only to carry out work on our behalf
Legal Requirements: When there is a legitimate request from judicial authorities
Fraud Prevention: When necessary to prevent malicious financial activity
Business Mergers: In the event of a company merger or sale — this policy will continue to apply

Section 8

Relationship with Game Software Providers

Game providers that supply games available on mm9 receive only the minimum data necessary to comply with our data protection policy and meet responsible gaming obligations. In-session gameplay data is used solely to verify game integrity and ensure fair play.

Data Security Measures

Section 9

Technical Safeguards

mm9 applies industry-standard technologies to keep your personal information and financial data secure—

SSL Encryption: All data transfers are protected with SSL/TLS technology
Access Control: The database is accessible only to staff who require it
Encrypted Storage: Passwords and financial information are stored with encryption
Security Audits: The platform undergoes regular security audits
Data Breach Response: If a data breach occurs, we will notify you as quickly as possible

Section 10

Data Retention Period

We retain collected data only for as long as necessary to provide our services—

The period required to handle complaints and legal matters
The period prescribed by applicable law for financial records
The period required to fulfil legal obligations after account closure

Once the retention period ends, data is securely deleted or stored in a repeatedly encrypted form that cannot be subsequently retrieved.

Your Rights Regarding Personal Data

Section 11

Player Rights

As mm9 players, you have the following rights regarding your personal information—

Right of Access: You may request to view the data we hold about you
Right to Rectification: You may request correction of any inaccurate personal information
Right to Erasure: You may request deletion of your data where it does not conflict with legal obligations
Right to Restriction: In certain cases, you may request that we restrict the processing of your data
Right to Portability: You may request that your data be provided in a usable format
Right to Opt Out of Marketing: You may request at any time that we stop sending you marketing communications

To exercise any of these rights, contact us at [email protected] or use 24/7 Live Chat. Your request will be reviewed and acted upon accordingly.

Age Restriction and Minor Protection

Section 12

21+ Age Restriction

mm9 services are intended for adults aged 21+ only. We do not knowingly collect or store personal information from children or minors under the age of 21.

If we become aware that anyone under 21 is using our services, that account will be immediately closed and the relevant data deleted. If you have information about such a case, please notify us at [email protected].

Policy Updates and Contact

Section 13

Policy Updates

We may periodically review and update this Privacy Policy to reflect changes to our services, technology improvements, and legal requirements. When significant changes occur—

They will be reflected on this page along with the updated date
A notification will be sent to registered players' email addresses
An announcement will be posted in a prominent place on the website

Continued use of our services after an update is made will be taken as acceptance of the revised policy.

Section 14

Contact Us

If you have any questions about this Privacy Policy, you can reach us through the following channels—

Email: [email protected]
24/7 Live Chat: Myanmar-language customer support

Our data protection team will respond to enquiries as quickly as possible and will prioritise privacy-related matters.

Privacy Protection FAQ

mm9 collects the name, contact details, payment data, and registration verification documents you provide when registering and using our services. We also collect technical data such as your IP address, browser information, and cookies when you visit the website. We only collect data that is necessary for service delivery and security — nothing beyond that.

mm9 does not sell your personal information to any company or individual. We share only the data needed with service providers — such as payment verification companies — based on prior agreement. Those companies are required to follow the data protection standards we have set.

Yes, you can request deletion of your data as long as it does not conflict with legal obligations. Data required for financial records and legal proceedings may be retained until the relevant retention period ends. To make a request, contact us at [email protected] or use Live Chat.

Some cookies can be blocked, but blocking cookies that are essential for normal service operation may cause issues such as login sessions not being maintained or in-game data being lost. We recommend keeping cookie permissions enabled for the best experience.

Retention periods depend on the type of data and legal requirements. Account data is kept for as long as the account exists and for as long as needed afterwards to meet legal obligations. Once the period ends, data is securely deleted. For further questions, contact us at [email protected].

Yes. All payment information related to KBZPay, Wave Money, AYA Pay, and CB Pay is protected with SSL encryption. Payment data is accessed only at the verification stage and is stored in encrypted form in the database, so it cannot be accessed by unauthorised parties.